Introduction
Plentiful Properties Limited (“we”, “our”, or “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you use our website or engage with our lettings services, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.
What Data We Collect
We may collect and process the following categories of personal data:
- Identity Data – name, date of birth, nationality, ID documents.
- Contact Data – address, email address, phone numbers.
- Financial Data – bank account details, proof of income, credit checks.
- Tenancy Data – rental history, references, contract details.
How We Collect Your Data
We collect your personal data through:
- Emails, phone calls, or other communications.
- Property viewings and lettings applications.
- Third parties such as referencing agencies, landlords, or credit check providers.
How We Use Your Data
We use your personal data to:
- Process rental applications.
- Carry out referencing and credit checks.
- Draft and manage tenancy agreements.
- Communicate with tenants and landlords.
- Comply with legal and regulatory requirements.
Legal Basis for Processing
We process your personal data under one or more of the following legal bases:
- Consent – where you have given clear consent.
- Contract – to fulfil our contractual obligations to you.
- Legal obligation – to comply with the law (e.g., Right to Rent checks).
- Legitimate interests – where necessary for our business interests, and your rights do not override those interests.
Data Sharing
We may share your data with:
- Landlords or tenants (where relevant).
- Referencing and credit agencies.
- Legal and regulatory authorities.
- IT and system administration providers.
- Contractors or maintenance personnel (where relevant).
Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes we collected it for, including legal, tax, and accounting obligations.
Typical retention periods:
- Lettings records: up to 7 years after tenancy ends.
- Enquiry data: up to 12 months if no further action is taken.
Your Rights
You have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate data.
- Request erasure of your data (in certain circumstances).
- Object to processing or request restriction.
- Withdraw consent at any time (where applicable).
- Lodge a complaint with the Information Commissioner’s Office (ICO).
Cookies
Our website is hosted by Hostinger Operations and thier privacy policy can be viewed here.
Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us directly.